Get in Touch With Us
This page is for readers who want to reach the editorial team behind Online Casinos. Most messages we receive fall into a handful of categories: a question about how a welcome bonus actually works, a correction on something we published, a withdrawal that has stalled at a casino, or a partnership enquiry. Below is how to contact us, what we can realistically help with, and where a query is better directed somewhere else.
How to Reach the Editorial Team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. We do not publish a phone number, and we do not run a live chat, because casino questions almost always need someone to check terms and conditions before answering.
To get a useful reply first time, include:
- The casino or page involved — name the brand, or paste the URL of the page you are asking about.
- Your state — availability, payment options and legal status all vary by state, so an answer without it is guesswork.
- The exact wording — if it is a bonus or withdrawal issue, quote the term as it appears in your account or in the promotion's terms.
- Dates — when you deposited, claimed, or requested a payout.
Please do not send account numbers, passwords, card details, or scans of your ID. We never need them, and no legitimate operator will ask you to email them to a third party either.
Where We Can Help, and Where We Cannot
We are an independent publisher, not an operator and not a regulator. That boundary matters, because it determines what an email to us can achieve.
| We can | We cannot |
|---|---|
| Explain what a wagering requirement, max bonus bet or cashout cap means in plain terms | Access, credit, unlock or close your casino account |
| Point you to the operator's complaints procedure and the relevant state regulator | Release a withheld withdrawal or overturn a casino's decision |
| Correct or update something we have published | Confirm whether a specific site is licensed in your state — check the regulator's own licensee list |
| Direct you to free, confidential gambling support services | Offer legal, tax or financial advice |
If your issue is with a casino, contact the operator's support team first and keep the ticket reference. If that fails, escalate to the regulator that licenses the site in your state. Where a site is not state-licensed, your practical recourse is far narrower — that is one of the main reasons we cover licensing status the way we do.
How We Make Money, and How Rankings Are Decided
Some links on this site are commercial. If you open an account through one, Online Casinos may earn a commission at no extra cost to you. Commercial relationships do not buy position in our lists, and they never change a rating or the limitations we report. Our editorial ratings are our own assessment, not customer-review scores, and they are not a prediction of how any individual account will go.
If you believe a ranking looks commercially influenced, say so in an email. We would rather explain our reasoning than have readers guess at it.
Bonus Questions We Are Asked Most
The largest share of reader mail concerns headline bonus figures and what sits behind them. Three examples from the offers we currently list, with the conditions that actually decide their value:
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list because the headline match percentage and the ceiling are among the largest we cover, and the free spins are bundled rather than sold as a separate claim. Readers usually email about the same thing: a 410% match only reaches $10,000 at a deposit most players will never make, and percentage-heavy offers of this type carry playthrough requirements and maximum-bet rules that apply to the bonus and deposit together. The limitation is straightforward — the larger the headline, the more restrictive the terms tend to be, and a cashout cap can make the advertised maximum unreachable in practice. Read the promotion's own terms for wagering multiple, game weighting and expiry before you deposit.
Magician Bet — 101% No Wagering
This one is on the page for the opposite reason. The percentage is modest, but "no wagering" is the single condition that changes a bonus from a locked balance into something closer to usable funds. For readers who have been burned by a 40x playthrough, it is worth more than a bigger number. The limitation: no-wagering offers are normally capped tightly, may exclude certain games, and can still carry a maximum withdrawal on winnings derived from the bonus. Confirm the cap and the qualifying deposit before assuming it is the better deal.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Included because the free spins are tied to a named title rather than left vague, which makes the spin portion easier to value. The drawback is that same specificity — spins locked to one game are worth only what that game's RTP and volatility make them worth, and winnings from spins usually carry their own separate wagering and cashout limits on top of the deposit match. If the deposit bonus and the spins have different terms, treat them as two offers.
The rest of the list at a glance
| Site | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.1 |
| BetUS | 200% up to $4,000 for new players | 8.9 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 x3 | 8.6 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.6 |
All offers are new-player promotions subject to the operator's own terms, minimum deposits, expiry dates and eligibility rules, which can change without notice. Nothing here is free money: each requires a qualifying deposit or purchase, and SC-denominated rewards belong to sweepstakes-style models with their own redemption rules rather than standard cash play.
Money Questions: Deposits, Payouts and Fees
We cannot see your cashier, but we can tell you what to check before you email. Payment availability is not uniform across the US — a method that works in one state or at one operator may be unavailable at another, and card issuers sometimes decline gambling transactions regardless of the site's own policy.
- Debit and credit cards — usually the fastest deposit route, though credit card gambling transactions are declined by some US issuers and may be treated as a cash advance with its own fee.
- ACH and bank transfer — common for larger amounts and for payouts; slower to clear than cards.
- E-wallets, including PayPal — availability depends on the operator and the state, so verify it on the cashier page rather than assuming.
- Crypto — offered by some sites, including for bonuses quoted in BTC; value fluctuates, and conversion can affect what a headline figure is worth in dollars.
Before your first withdrawal, look for the minimum withdrawal amount, any weekly or monthly payout limit, whether the operator charges a processing fee, and whether the payout method must match the deposit method. Expect identity verification — government ID, proof of address, and sometimes source-of-funds documentation. Verification is the most common reason a payout stalls, and completing it early rather than at cashout time saves days. Advertised payout speeds are the operator's own claims; we report them as claims, not as measured results.
What These Sites Offer Beyond the Welcome Bonus
If you are writing to ask which site suits you, it helps to say what you actually play. The catalogues on this list break down into recognizable groups: slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human dealer; and, at some brands, card- or coin-based formats that sit outside the traditional casino floor. Slot outcomes are driven by random number generators, and the two numbers worth comparing are RTP and volatility — a high-volatility game with a decent RTP will still swing hard over a short session.
Several operators on this page run adjacent product lines alongside the casino. BetUS is the clearest example: sportsbook betting sits beside the casino under the same account, with entirely different promotion terms, rollover rules and market structures. Others run poker rooms, loyalty or VIP programs, cashback schemes and reload offers. Bonus terms rarely carry across product lines, so a sports promotion and a casino promotion at the same brand should be read separately.
Legal Standing, Eligibility and Player Protection
You must be at least 21 to gamble online in most US states that license it, and 18 in a small number — the operator's terms and your state's rules govern. Online casino regulation in the US is set at state level, not federally: a handful of states license real-money online casinos, others permit sweepstakes-style play, and some prohibit both. Federal law shapes payment processing and interstate transmission, but it does not issue casino licenses to players' states on their behalf.
A site accepting deposits from your state is not the same thing as a site being authorized to serve it. Where an operator is licensed by your state regulator, you have a formal complaints route and defined player protections. Where it is not, dispute resolution depends on the operator's own process. We do not claim licensing status for any brand we have not verified, and we would rather say "unverified" than imply approval that does not exist. Readers comparing regulatory models sometimes find our guide to casinos operating outside UK GamStop rules useful context for how licensing differs between jurisdictions.
No online casino is completely safe, and no site can guarantee a withdrawal or a win. Set deposit and loss limits before you play, use self-exclusion if you need a break, and consider blocking software on your devices. If gambling has stopped being entertainment, free confidential help is available through the National Council on Problem Gambling's helpline at 1-800-522-4700, which operates 24/7 and also accepts text and chat.
Corrections, Accuracy and Response Times
Our reviews are research-based. We verify what we can against operator terms and regulator sources, and we distinguish confirmed facts from casino advertising. Terms change frequently, so if a figure on our site no longer matches what an operator shows, tell us and include the date you saw it. Pages carry a fact-check date — this one was last reviewed on Sep 25, 2026 — and corrections are made to the page rather than quietly dropped.
We aim to reply within two business days. Bonus-terms questions and correction reports are usually quicker; partnership enquiries take longer because they go through editorial review first. Every reply comes from a person who has read your message.
If you are not sure whether your question is one for us or one for the casino, send it anyway and say what you have already tried. Pointing you to the right place costs us a minute and can save you a week.